Frequently Asked Questions

Yes, you can hire a private chef through the CHEFIN Platform for a Public Holiday event. However, do expect a standard surcharge based on the Australian Fair Works rules & regulations. Hospitality staff are entitled to upwards of 1.5-2.5 surcharge rates from 7 pm on the day before a Public Holiday. For example, as the 1st of January is a full-day public holiday, if you want to hire a Chef for New Year’s Eve, the 31st of December is considered a half-day public holiday with surcharge rates applied after 7 pm on the 31st of December every year.

Yes, you can hire a private chef for any day of the week. CHEFIN platform has the largest selection of Private Chefs in Australia with availability for any day during the week. Private Chefs are available for service Monday, Tuesday, Wednesday, Thursday, Friday, Saturday & Sunday. There are Chefs on the platform available for breakfast, lunch & dinner services at any time during the week. Chefs are available also for last minute chef bookings, with at least 12h notice!

Usually, CHEFIN Chefs like to be prepared and will arrive anywhere between 2 hours and 30 min prior to your event. With a minimum 30 minutes before to the actual food service time. Eg. if you want guests to enjoy canapes at 6:30 pm then the Chef will arrive no later than 6 pm. The Chef will bring all the ingredients and will finish each dish from the menu in your kitchen utilising whatever equipment is available from your kitchen & also the CHEFIN certified equipment brought with them. Your Chef will serve you and your guests while also providing an explanation of each dish and, when possible, discussing their techniques and recipes during the cooking process. When the meal is finished, your Chef will clean the kitchen area before leaving you to bask in the glory of a wonderful event.

CHEFIN Chefs assemble each Menu just a few days prior to the event date. The selection of ingredients is based on what is in season, dietary needs, requirements and preferences. This is to ensure only the best quality, local produce is used to deliver mouth-watering deliciousness for everyone indulging in Chef’s creations. All CHEFIN menus are tailored; crafted individually for each event. CHEFIN Chefs are extremely creative and as such love to cook unique and different dishes each time. Although some dishes might appear similar they are slightly different based on seasonal produce and availability. CHEFIN customers team up with private chefs to create delicious menus for their hungry guests. Around 500 to be exact as of the date of writing this post (Dec 2018). Let us know if you would like to see some examples! All menus require an approval from you before these are finalised and the Chef rushes to buy fresh and local ingredients. If you would like a surprise, please let us know and we can organise a Blindfolded dinner for you!

If you or your guests have specific dietary requirements that need to be catered to, we can help with that! Our chefs are here to cater to all tastes and diets. All that we ask is that you notify a member of the CHEFIN support team, as well as your assigned chef, after your booking has been confirmed. Our chefs can then consult with CHEFIN’s extensive library of dietary requirements and substitutions, and design a menu that will satisfy the tastes of you and all of your guests, regardless of diet. Our chef will also be present on the day, preparing your food, and available for any questions and last-minute requests. So if one of your guests has forgotten to note their nut allergy, you can mention it then and there to the chef.

Of course, you can! We don’t like to restrict the creativity of our hosts here at CHEFIN, and we know that decorating the venue is sometimes the most entertaining part of an event. Don’t let us get in the way… That said, you will have to include the time for decorating the venue as part of your booking time. For example, if you want to book the venue for a 4-hour party, you’ll have to include the decoration time as part of that, so you may want to hire the venue out for 5 hours instead. This will give you plenty of time to put the decorations up, and remove them once the event is over. Of course, the time spent putting up/removing decorations will depend on how fancy you’re gonna get, so please allocate enough time to ensure you’re able to get everything up/down on time.

When you book an event with CHEFIN, you can trust that there will be no hidden or extra costs added onto the final price. Security fees are part of the package, and so are any applicable service or processing fees. The price you’re given for an event by CHEFIN is fixed and all-inclusive, with no additional or hidden charges made on top of that (unless you add on another service, of course!). All in all, the payment for your CHEFIN booking is easy, breezy, and transparent. You book directly online on our website, the final pricing is displayed at the checkout page, you make the payment, and voila. If you have any questions then please feel free to contact a member of our staff! Please do make sure to check out our cancellation policy before making a booking to avoid any setbacks.

This applies only to our corporate clients, so no need to worry if we’ll be sending a chef to your home! Corporate clients, we do ask that you organise access to your loading dock so that our chefs are able to easily load and unload goods and equipment into your building. This is the fastest, easiest, and least stressful way to manage transportation of food and ingredients up to the kitchen. If for some reason you’re unable to organise access to the loading dock, or if you have any questions at all about the above, please feel free to contact a member of the CHEFIN support team. You can give us a call at 0477 666 351, or via e-mail at hello@chefin.com.au l at hello@chefin.com.au.

We ask all of our hosts to ensure that the chef is given a parking space within easy reach of the venue. This will allow the chef to easily load and unload their equipment upon arrival quickly, and with the least issues. If you’re unable to provide a parking arrangement for our chefs, we can arrange for alternative means of transportation via our CHEFIN vans. Please let us know within sufficient time if you’re unable to provide our chefs with a parking space so that we can organise a lift for our chefs. You can give us a call on 0477 666 351, or via e-mail at hello@chefin.com.au.

As much as we’d love to bring along our own dishware, glasses, and cutlery to events, it’s simply not feasible. For that reason, we do ask that you provide our chefs with certain equipment, cutlery, and kitchen accessories. We’ll bring the tasty ingredients, you supply the vessels. When hiring a chef with CHEFIN, we ask that you supply the following: 1. Cookware – Pots and pans, 2. Servingware – Plates, bowls, and platters, 3. Drinkware – Glasses, wine glasses, mugs, and cups, 4. Cutlery – Full cutlery sets including a knife, fork, spoon, and teaspoon, 5. Appliances – Stove, oven, fridge, power outlets, 6. Other – Knives, chopping boards, strainers. If you are unable to supply dishes, glasses, and cutlery for your event, then we can arrange for our chefs to bring along their own. This would incur an additional cost for transportation, however.

Just one more thing that we can take care of, and one less thing for you to worry about! Over at CHEFIN, we have established partnerships with numerous trusted hospitality agencies who are able to provide excellent waiters and waitresses for your event. Just let us know if you’d like your event to be serviced by waitstaff and we will organise a great team to come out to your event. We are also able to provide talented and experienced bartenders for your event should you need someone to pour a few bevvies. Just contact a CHEFIN team member to have us make the necessary arrangements, you can give us a call at 0477 666 351, or via e-mail at hello@chefin.com.au.

You may have gazed through our menu offerings and wondered whether it’s possible to devise your own menu? Of course, you can! The whole fun of hiring your own private chef for an event is having a say in what you’d like to eat. Our team of private chefs are all extremely skilled and able to cook for everyone and every diet. We’ll be honest, chefs are passionate about what they do. They live, eat, and breathe food. And for that reason, they absolutely love to design their own menus. The best thing to do would give your private chef an idea of what you’re after, and have them dream up the perfect menu to tantalise your taste buds. If you’d rather have more of a say, then they’ll be happy to accept your own menu suggestions and ideas. Just remember, they are experts at what they do, so if they advise you against something, it might be for a good reason! If you have any particular menu ideas or suggestions, then please share them with the CHEFIN support team during the booking process, or with your chef after booking is complete.

If you’re unsure of your guests’ dietary requirements at the time of booking, don’t worry! You will have plenty of opportunity throughout the event organising process to gather this information from your guests. Once you have been made aware of any dietary requirements, then you can notify a member of the CHEFIN support team, as well as your assigned chef. Our chefs will consult with CHEFIN’s extensive library of dietary requirements and substitutions, and create a menu that will satisfy the tastes of you and all your guests. If a guest forgets to mention their special dietary requirements, the chef will still be available on the day of the event, preparing the food. You can make your request then and there.

Our chefs are here to cook for everyone. Your food menu can be customised with your chef once a booking has been made, and you can make all necessary alterations.

The fun of hiring a private chef means you can sit back and relax until the moment the food is served! When you hire a chef with CHEFIN, we’ll take care of everything, and that includes sourcing fresh food and ingredients. We’re passionate about using local, seasonal produce here at CHEFIN, and all of your food and ingredients will be purchased in advance and provided by your chef. Feel free to ask them questions about where the food has come from! We love to trawl through farmer’s markets to find the freshest produce from the local area, and scour community gardens and food co-ops for more goodies. When you eat with us, you’re eating fresh, local food that’s cooked passionately and expertly!

We wish we could, but at the moment we can’t! The online community we use here at CHEFIN simply doesn’t have the functionality to allow for split bills. You’ll have to pick one trustworthy person to make the booking and pay for it on behalf of the others. Luckily, the payment system at CHEFIN is super easy, breezy, and transparent. We accept all methods of online payment, whether that’s bank transfer or credit card. There are no hidden fees or processing charges, so you can trust that whoever is making the payment will be given the full price upfront. That means you can organise to pay them back immediately. Still, have some questions? Get in touch with a friendly staff member at 0477 666 351, or via e-mail at hello@chefin.com.au

We accept all methods of online payments, including bank transfer or credit card payment. The CHEFIN booking community accepts all credit cards and will not charge any processing or merchant service fees on top of your booking. What that means is, when you receive your final price from us, that will be fixed and all-inclusive. Paying for your CHEFIN booking is easy, thanks to the wonderful world of online transactions. After selecting through your dining style via our online booking platform, you can go back and select any extra services like equipment hire, staff or venue hire that might be needed for your event. Once that process is complete, then you can make the payment and finalise your event booking. There are no additional or hidden charges from CHEFIN once this payment has been finalised. Please do make sure to check out our cancellation policy before making a booking to avoid any setbacks.

All in all, confirming/securing a booking for your event is easy, breezy, and transparent. You book directly online on our website, the final pricing is displayed at the checkout page, you make the payment, and voila. The reason we ask for payments to be made up-front is so that Chef can get started sourcing all your fine local produce and fresh ingredients. As much as we’d love to just make you pay a deposit, this system works much better 🙂 Thus said, CHEFIN accepts 50% of the booking value, to a minimum of $5,000, to secure large scale bookings. Your booking will not be confirmed or secured until you have made the payment. Please do make sure to check out our cancellation policy before making a booking to avoid any setbacks. Payment must be made before we start organising and preparing for your event. Once the payment has been received and booking confirmed, you’ll receive a booking confirmation email. And then it’s party time!

If you’re to learn anything about event planning, it’s that events don’t go to plan! If you need to add or remove guests from your attendance list, we understand. As with anything, though, we do need plenty of notice to prevent any setbacks. - In the case that certain guests are not attending the event, and fees have already been paid, please check our cancellation policy before contacting us. - When it comes to adding on extra guests, you’ve got a little more time. We just ask that you notify us of any extra attendees at least 36 hours prior to the event. This way we can arrange for all the necessary additions to accommodate for them. Full payment is required immediately at the time of change for any additional guests. To add or remove guests from your event, give us a call at 0477 666 351, or via email at bookings@chefin.com.au

Sorry, solo diners, but we ask that you only book a private chef for a minimum of two guests. Does that include you and a teddy bear? Sure. When it comes to a maximum, we do try to keep it to 100 guests per private chef. Otherwise, you start to compromise on the quality of each dish, and nobody wants that! If you are making a large booking for more than 12 guests, we do ask that you first enquire with us beforehand. This will just be an opportunity for us to discuss all the fine details of your event, your requirements, necessities, and plans, and make sure that it’s something we can definitely work with. Our primary goal here at CHEFIN is to help you pull off an unforgettable event, and that means planning! Ready to book your private chef? Head to our Private Chefs page to read our chef’s profiles, the Experiences page for ideas on our food journeys, and fill out the booking form to get started! !

The private chefs at CHEFIN won’t be offended if you want to bring in small amounts of snacks into the event. They’ll also expand the invite to include homemade desserts, fruit, and water – it’ll still allow them to be the star of the show with their lavish menu. But please don’t bring in any additional meals to an event that’s NOT catered by one of our private chefs. Use your judgement here. If the food is supplementary, small, and otherwise unable to have been made by the chef, then consider it OK. If you’re bringing along a meal of equal size to the chef’s creations, that could have been made by the chef, then we ask that you leave it outside. Please note the above rule excludes any food and beverage items for guests with special dietary needs, food allergies, and baby food. We understand that sometimes our chefs cannot cater to everyone at an event, and we absolutely allow them to bring in their own meals.

At CHEFIN, we prioritize the safety of our clients and their guests. That’s why we take extra steps to ensure that our private chefs adhere to strict food safety standards. We conduct a thorough screening process to ensure that each chef has a valid Food Safety Supervisor certificate and complies with local food safety regulations. We also require all of our chefs to follow a strict hygiene protocol and use high-quality ingredients to minimize any potential risk of contamination. Our chefs are trained in proper and safe food handling to prevent any food allergies or illnesses. When it comes to payment, we use a trust account to hold your payment until after the event. This means that your payment is securely held and only released to the chef after the event has concluded. The trust account ensures that your payment is safe and protects you from any potential fraud or scams. In the unlikely event of an accident during the event, CHEFIN has up to $20 million in liability insurance to protect both the client and the chef. This insurance policy covers any damage or injury that may occur during the event. We understand that safety is paramount to our customers. If you have specific safety requirements or concerns, please let us know and we will do our best to accommodate your needs. We are more than happy to provide proof of insurance and safety certifications upon request to give you peace of mind. At CHEFIN, we believe that safe dining experiences are essential to the satisfaction of our customers. That is why we take every precaution necessary to ensure the safety of our customers and their guests.

CHEFIN team can work with anything you have. As much as we’d always love to have state-of-the-art commercial kitchen supplies, we do understand that the world is not ideal and neither you or us can still provide chefs with all cooking facilities and equipment. We bring all the tasty ingredients and anything we need to execute the job. We ask you to give us a place to do all the hard work. When hiring a chef with CHEFIN, we ask that you notify us what your kitchen contains. Do let us know about the availability of standard cooking facilities, appliances, equipment, and utensils to cook the dishes required for your menu. We need to know about things like a working stove, oven, refrigerator, running water tap, sink, and power outlets. We also ask that you notify us whether you have any of the following: - Cookware – Pots and pans, - Servingware – Plates, bowls, and platters, - Drinkware – Glasses, wine glasses, mugs, and cups, - Cutlery – Full cutlery sets including a knife, fork, spoon, and teaspoon, - Appliances – Stove, oven, fridge, power outlets, - Other – Knives, chopping boards, strainers. If you are unable to supply the above for your event, then we can arrange for our chefs to bring along their equipment and utensils. You merely need to let us know what is available so we can plan for your event. There might be some additional cost for transportation for larger bookings, however.

We understand the importance of knowing where your ingredients have been sourced. Fresh, good quality ingredients create the best meals, and an exquisite menu won’t bring much joy if the ingredients used are subpar. When you hire a chef with CHEFIN, you can trust you’re enlisting a passionate, dedicated foodie who sources only the freshest ingredients for their cooking. Our CHEFIN chefs will typically go for local, fresh produce of the best available quality. We have built up a trusted network of local producers, farmers, and suppliers who can equip our team of chefs with the best food and ingredients. We don’t compromise on quality here at CHEFIN, and locally sourced, seasonal ingredients is a top priority for us. If you’d like more specific details on the ingredients and products used in our cooking, you can liaise with your private chef during the planning process to get a better idea.

After making a booking with CHEFIN, you will receive a lovely long email with your booking confirmation. This will include all the necessary details, and everything you need to know about hosting an event with us. To give you a basic idea, the evening will generally go as follows: Your private chef will arrive with all the necessary ingredients, and begin setting up and preparing dishes, If you pre-booked or requested for waitstaff, they will then arrive separately, If you have hired any equipment for your event, this will be delivered to the venue prior to the event, The CHEFIN team will take care of all the food, drinks (as advised), and serving. You just sit back, relax, and watch the evening unfold, After the event is over, the CHEFIN team will clean the kitchen and event area before leaving you to bask in the afterglow of a wonderful event. Sounds nice, doesn’t it? Get in touch with CHEFIN now to have us take care of your next event.

It’s always sad to hear that a party is being canceled, but we know that things don’t always go according to plan! If you wish to change or cancel your culinary food experience or private chef hire after you have already submitted your booking and processed payment, then the best thing to do is immediately get in touch with our Customer Care Support team. You can do this via email at hello@chefin.com, or by phone call on +1 747-744-6561. Our Customer Care team will take you through the necessary steps to either change or cancel your booking, with much sadness of course! While we understand that things happen and events need to be canceled sometimes, we do ask that you put through any changes and cancellations at least 14 days prior to the date of your event. This best helps us to manage our staff, chefs, venue, equipment hire, and preparations. If you do need to cancel 14 days prior or closer to the booked event date, then you will be charged the full booking amount. Please be aware CHEFIN Platform Booking Fees are non-refundable in any circumstance if you wish to cancel your booking, however, if you wish to reschedule we will be more than happy to accommodate you in most cases without any extra fees given enough notice has been provided and Chef has not spent any money purchasing ingredients.

Have no fear, CHEFIN can get a chef to you anywhere in America! The whole point is to make good, talented chefs accessible to all Americans, everywhere in the United States, and all the time! That includes people living outside of metropolitan areas. If we cannot find a suitable chef within your local area, we can send one your way from a nearby capital city location. Nobody should go without good food at an event, and we’ll do what we can to make sure your chef (and feast) can make the party! Of course, we’ll have to charge a small fee to cover the travel costs for the chef and required staff. That’ll depend on where exactly your event will be – the fee will depend on the distance required to travel. The costs will be covered as such: - R$0/no fee for distances within 25 Miles of a capital City Centre, - R$100 for distances between 25-50 Miles of a capital City Centre,

You can absolutely choose a Beverage package! What good is organising your own private event if you can’t choose the best alcohol package to cater to your needs? Have a flick through our beverage profiles on our packages page to get a good idea of each of our Sommelier backgrounds, interests, and specialties. If you’re hungry for more, then you can have a look through our Facebook and Instagram pages to see each of our different events and creations. We also regularly upload videos to Youtube, where you can see more of our Sommeliers’ menus and drink journeys. Your mouth will be watering, guaranteed! If you’re not quite sure which Beverage Experience is best suited to your needs, or you don’t have time to do the research, then that’s totally fine! Just send through your event requirements when you make your booking, and we’ll choose the best Beverage Package to suit your needs.

Once you’ve submitted your booking through our online community, we’ll send you an email with a confirmation of your order. If you haven’t already specified a chef you’d like to work with, then we’ll put you in touch with a handpicked chef that best suits your event needs. This is where all the fun begins. You and your private chef can discuss all the details of your event and menu, curating the perfect meal to suit your theme, guests, venue, and event. This gives you the chance to customise specific elements of the meal to your liking, with suggestions and feedback from our chef to keep things delicious and doable. Once you and the chef have finalised all the elements of your menu, then we’re done! You sit back and focus on all the other bits and bobs of your event, and we’ll do what needs to be done to ensure your meal gets delivered to your table on time. on time.

We ask that you try to make all private chef bookings at least 24 hours prior to your event. This just helps give our chefs enough time to accept your booking and prepare the meal of your dreams. That said, we know that sometimes you need a last-minute chef, and if you do need to book a chef for an event within 24 hours then please contact us directly on 0477 666 351. You’ll still get the meal of your dreams, but there’ll be a lot more hurry involved. It’s easy to book a chef for your event with CHEFIN. Our online booking community is fast and easy and takes care of all your event requirements. Head to our Private Chefs page to get to know our team, our Experiences page to learn about our food journeys, and our Corporate Catering page if you’re planning a large event.

You can absolutely choose a chef! Once a booking has been secured and confirmed, we are able to reveal a choice of Chefs & menus suitable for your booking. CHEFIN utilises a sophisticated data algorithm to identify and select the best-suited Chefs for your needs. The selection is based on your dining preferences, dietary needs, weather, produce availability, event details, timings, location and many more factors. What good is hiring your own private chef if you can’t choose the best one to cater to your needs? Have a flick through the selection of chef profiles presented for your booking, feel free to check their profile page to get a good idea of each of our chef’s backgrounds, interests, and specialities. If you’re hungry for more, then you can have a look through our Facebook and Instagram pages to see each of our chef’s different events and creations. We also regularly upload videos to Youtube, where you can see more of our chefs’ menus and food journeys. Your mouth will be watering, guaranteed! If you’re not quite sure which chef is best suited to your needs, or you don’t have time to do the research, then that’s totally fine! Just send through your event requirements when you make your booking, and we’ll choose the best chef to suit your needs.

You certainly can! If you are needing to add requirements or remove guests from the guest list, then we ask that let us know at least 3 days before your event so we can accommodate your needs. This would include things like changing menu requirements, adding additional equipment hire, etc. If you need to add guests to the list, then these changes can be made within 36h of the event. You can notify us of your additional requests or guest list changes via email or phone. Feel free to shoot us an email over at hello@chefin.com.au. You can also give us a call at 0477 666 351, and we’ll take care of everything over the phone. If any major changes need to be made before your event, please be aware that on rare occasions we may not be able to cater to them. We’ll always do our best to help you pull off an incredible event, but sometimes it just isn’t possible. That said, we can pretty much always cater to amendments – just get them in 3 days beforehand 😉

It’s never been easier to get a chef in than with CHEFIN! Booking a chef takes only a few minutes with our online booking system, and voila, you’re one step closer to your food journey. If you’ve already got an experience in mind, head to our Experiences page and select the food experience you’d like to book. We’ll ask you a few questions about your event to give us a good idea of your event requirements. Once you’re done with the online bit, we’ll review your details and get in touch to kick-start the planning. Too easy! If you’re not quite sure what food experience you’d like to enjoy with our chefs, no worries! You can still make a booking online through our system, and we’ll get in touch to discuss the different options available. You’re also welcome to give us a call on 0477 666 351 or send an email to hello@chefin.com.au to get a better idea of what our chefs can do for you. available. You’re also welcome to give us a call on 0477 666 351 or send an email to hello@chefin.com.au to get a better idea of what our chefs can do for you.

CHEFIN is designed to be the ultimate easy-to-use chef and catering booking community. Everything you need for booking an event from A to Z can be done on the CHEFIN website through our booking community. It’s quick, easy, and covers all your necessary event details. During the booking process we’ll ask you all the important questions, so even if there’s something you forgot, it’ll be covered here. This includes your event theme, guests, serving times, venues, equipment hire, and so on. If you’re not sure of any of this stuff at this stage then that’s fine too, we can help! After sending through your booking on our website, we’ll review your requirements and get in touch as soon as possible. We know that making a booking online isn’t everyone’s cup of tea. Our booking process is safe and confidential from beginning to end, but you can always feel free to give us a call on 0477 666 351 or send an email to hello@chefin.com.au to discuss your event with a human being.

An unforgettable event needs an unforgettable dining experience, and our foodie journeys deliver just that! Here are just some of the culinary catering experiences we offer at CHEFIN, head to our Experiences page for all the juicy details. Blindfolded Dinner – A sensory journey that has your guests experience a dinner without the sense of sight. Taste of Europe – Travel through continental Europe and its rustic flavours, dripping with tradition. Romantic Dinner – You and your loved one, savouring exciting new flavours in the comfort of your own privacy. Culinary Camping – The ultimate Outback Aussie culinary adventure. Tasty flavours cooked by the campfire. Raw Food Secrets – Nurture your mind and body with a raw feast that’s as delicious as it is diet-friendly. Taste of South America – Take your guests on a journey through South America and its unique flavours. Taste of Australia – An Aussie culinary journey, without the Outback. Feast on a mix of traditional and modern Australian food.

For the real foodie, wine-loving types, it can be hard to pull off a good menu without a good pairing of wine to go along with it. If you haven’t got the sommelier skills to impress your guests with a wine menu, our chefs are here to help out! While we don’t actually provide drinks as part of our CHEFIN service, we do offer advice on food-wine pairing. All of our chefs are talented and knowledgeable on the best types of wines to suit their dishes. If you would like some advice, then please ask your assigned chef once the booking has been made. As they dream up your menu, they can also dream up the perfect wines to accompany each dish.

We love fun here at CHEFIN, and you can check out all of the culinary goodness we get up to over on social media. Check out our Facebook (@chefinofficial) and Instagram (@chefin_official) to stay up-to-date on all the delicious feasts, cooking classes, and events we attend. For chef interviews, news, recipes, interesting facts, and more, sign up to our email newsletter to get the goodness delivered straight to your inbox! We’ve been known to sneak in a couple of exclusive discounts in there, so keep an eye out. Our guests are important to us here at CHEFIN, and we’d love to see photos and write-ups of your experiences with our private chefs! Tag us on Facebook and Instagram with images of your tasty treats and fun food journeys – it’s a great way for us all to inspire each other with good ideas and the joy of eating! g!

At CHEFIN, we believe in providing top-notch customer service at every step of the process. That’s why we offer a private concierge service to assist you with any special requirements and needs you may have, from dietary restrictions to event planning. Your private concierge is there to ensure that your experience with CHEFIN is seamless and stress-free, leaving you free to enjoy your event. As a CHEFIN customer, you have the opportunity to communicate directly with your private chef before your event. This allows you to discuss your menu preferences, any specific dietary requirements, and any other special requests that you may have. Direct communication with the chef helps to ensure that your event runs smoothly and that your expectations are met. We understand that changes to bookings may be necessary from time to time, and our team is here to assist you with any changes you may need to make. Whether you need to adjust your menu, change the date or time of your event, or make any other changes, our private concierge service is available to assist you every step of the way. We value your feedback and always strive to improve our services to ensure that we provide the best possible experience for our customers. After your event, we encourage you to provide feedback on your experience with CHEFIN. This allows us to identify areas for improvement and ensure that we continue to provide exceptional service to all of our customers. At CHEFIN, we believe that the customer comes first, and our dedicated support team is here to ensure that your event is a success from start to finish. Whether you need assistance with menu planning, booking changes, or providing feedback, our team is here to help you every step of the way.

At CHEFIN, we believe that high-quality ingredients are the key to delivering exceptional dining experiences. Our process for selecting premium ingredients is carefully curated to ensure that every dish is made with the finest ingredients available. We source our ingredients from trusted suppliers and networks of local farmers who follow sustainable farming practices. Our chefs also have access to a network of artisanal producers and boutique suppliers, allowing them to select the highest quality ingredients that meet our rigorous standards. When selecting our ingredients, we apply a process with three important pillars: Health, Environment, and Social Impact. This means that we prioritize ingredients that are healthy, ethically sourced, and environmentally sustainable. To ensure that our ingredients are healthy, we prioritize whole foods that are rich in nutrients, vitamins, and minerals. We also carefully screen our ingredients to ensure that they are free from harmful chemicals, preservatives, and additives. We take several steps to minimize environmental impact in our ingredient selection process. For example, we prioritize locally grown and seasonal produce, reducing the carbon footprint associated with transportation. We also select ingredients that are produced using sustainable farming practices, which help to reduce the environmental impact of food production. In addition, we work with suppliers who prioritize social impact in their production processes. This means that we source ingredients from farmers who pay fair wages, use ethical labor practices, and prioritize the health and safety of their workers. Our commitment to using high-quality ingredients has earned us a reputation as one of the top private chef services in USA. We believe that every dish we serve should be made with the finest ingredients, so you can enjoy an exceptional dining experience every time.

At CHEFIN, we prioritize the safety and security of our clients and their guests. That’s why we take extra steps to ensure that our private chefs follow strict food safety guidelines. We conduct a thorough screening process to ensure that each chef has a valid Food Safety Supervisor (FSS) certificate and complies with local food safety regulations. We also require all our chefs to follow a strict hygiene protocol and use high-quality ingredients to minimize any potential risk of contamination. Our chefs are trained to handle food properly and safely to avoid any foodborne illnesses or allergies. When it comes to payment, we use a trust account to hold your payment until after the event. This means that your payment is held securely, and only released to the chef after the event is completed. The trust account ensures that your payment is safe and secure, and protects you from any potential fraud or scams. In the unlikely event of an accident during the event, CHEFIN holds a $20 million public liability insurance to protect both the client and the chef. This insurance policy covers any potential damages or injuries that may occur during the event. We understand that safety and security are essential for our clients. If you have any specific safety requirements or concerns, please let us know, and we’ll do our best to accommodate your needs. We are more than happy to provide you with proof of insurance and safety certifications upon request to give you peace of mind. At CHEFIN, we believe that safe and secure dining experiences are essential to our clients’ satisfaction. That’s why we take every precaution necessary to ensure the safety and security of our clients and their guests.

The CHEFIN Booking Fee is a fee charged to each booking through the platform. It is inclusive of the total price. The fee ensures CHEFIN runs smoothly and covers the costs of the products and services we provide. The fee is a 15% plus GST inclusive in your booking total amount when paid & confirmed. The fee covers the following: - 24/7 customer support, - Public Liability Insurance, - Payment processing fees, - Funds management & distribution, - Chef recruitment, on-boarding & vetting, - Website & Software costs.

Yes, it is completely safe & legal to have a CHEFIN Chef at your home. CHEFIN Chefs practice extra food safety practices to ensure safe preparation of food & service in your home. CHEFIN ensures each Chef & Staff that will serve you in your home does only 1 booking every 15 days for quarantine purposes – this eliminates any risk of contamination from 1 guest’s group to another. COVID-19 symptoms are proven to appear within 15 days of initial contamination (if any).

CHEFIN ensures all Chefs have completed a current Food Safety Supervisors’ course. The basic skills they practice during the course are: Hygiene practices: washing hands between handling raw and cooked foods cooking and proper handling of meat products using different chopping boards for raw meats and cooked foods ensuring all meats are cooked properly Safe & dangerous foods Food transportation practices Food storage practices Safe service practices

CHEFIN’s new tagline “love food experiences” describe it clearly and succinctly – we are all about sharing the love of food through unique dining experiences. Come and join us for a social meal, get a private chef in your home for a romantic dinner celebrating your 1st wedding anniversary or directly order a CHEFIN corporate catering for your next board meeting and feel the difference. The difference of love delivered through food experiences, the difference in emotions, delicacy and care for you, your guests and your business. We are all about quality, the quality of your experience and the quality of our service.

CHEFIN aims to meet your needs for excellent and nutritious dining experiences with independent private chefs in the CHEFIN community. This drives and creates deeper and more satisfying culinary experiences compared to traditional catering. Including powerful interactivity with the Chef and the food itself. CHEFIN offers fully automated and assisted experiences depending on your needs as a customer - you can choose the DIY dining experience option by pre-selecting and ordering at the click of a button or a fully assisted white glove concierge service where CHEFIN takes care of all the hassle surrounding your event. CHEFIN prides itself on a fully integrated supply chain with traceability from supplier to consumer of all ingredients served. We have full control over the venues, staff, equipment and all the elements required for the success of your event. The CHEFIN community works in a few simple steps: 1. Describe your event needs 2. A data-driven algorithm matches your needs with a community of talented Chefs, 3. The Chef transforms your needs into a personalized dining experience, 4. All ingredients, venue, beverages, staff, food preparation facilities, dishes, service and even the dreaded clean-up afterwards are provided on demand.

We’re more than just a private chef hire company here at CHEFIN! We know there’s a lot that goes into pulling off a great event, and our services go beyond hiring talented chefs. Whether you need equipment hire, a venue, a videographer or anything else to make your event unforgettable, we can help. During the online booking process, you’ll be asked about your event needs and requirements. If you require any extra services, this is your chance to request them (although you can also request additional services later). Some additional event services we offer include: • Alcohol packages, • Photographer hire, • Audio visual equipment hire, • Videographer hire, • Soft drinks. For more information, ask one of our friendly team members and we’ll advise you on how we can help. If you have any extra requests, please contact us and we’ll do our best to accommodate them.

Want to spread the CHEFIN love to your friends and family? Or perhaps you’d like to send a hint to your family to hire a private chef and give you a night off…! We love our community here at CHEFIN, and we love to see it grow. Feel free to invite any friends, family, colleagues, chefs, event organisers, and foodies to like and follow our Facebook and Instagram pages. There’s plenty to drool at – you’ll get to see delicious photos of our chef’s menu offerings and feasts, as well as videos to boot! There’ll be recipes, food facts, chef information, and tips and tricks. We’ll also post all of our discounts, competitions, and promotions on our social media pages, so be sure to keep an eye out!

Yes, 5 days prior to your event date. As you can understand, we do require full payment to be made before confirming and securing your booking. After submitting your booking online through our community, one of the friendly staff at CHEFIN will get in touch to discuss the finer details of your event and requirements. Once we’ve established your needs and what CHEFIN will be providing, you book directly online on our website, the final pricing is displayed at the checkout page, you make the payment, and voila. Once payment has been received and confirmed, it’s party time! We’ll get started with the organisation and preparation of your event, including all the fun stuff like menu curation. As much as we’d love to be happy with a simple deposit, we’ve found that people are a little flakey when it comes to just paying deposits. This is why we need an upfront payment before Chef can go all out purchasing your fine ingredients!

It’s always sad to hear that a party is being canceled, but we know that things don’t always go according to plan! If you wish to change or cancel your culinary food experience or private chef hire after you have already submitted your booking and processed payment, then the best thing to do is immediately get in touch with our Customer Care Support team. You can do this via email at hello@chefin.com, or by phone call on +1 747-744-6561. Our Customer Care team will take you through the necessary steps to either change or cancel your booking, with much sadness of course! While we understand that things happen and events need to be canceled sometimes, we do ask that you put through any changes and cancellations at least 14 days prior to the date of your event. This best helps us to manage our staff, chefs, venue, equipment hire, and preparations. If you do need to cancel 5 days prior or closer to the booked event date, then you will be charged the full booking amount. Please be aware CHEFIN Platform Booking Fees are non-refundable in any circumstance if you wish to cancel your booking, however, if you wish to reschedule we will be more than happy to accommodate you in most cases without any extra fees given enough notice has been provided and Chef has not spent any money purchasing ingredients.